linkedin.com/in/jordanryannickel
Positioning
Founder-Operator | Systems Thinker | Behavioral Strategist
Founder and systems architect developing human-centered, tech-driven ventures through Nickel & Rose Labs. Background in psychology, transdisciplinary studies, and experiential leadership with a focus on building solutions for transitional and marginalized populations. Experienced in conceptual design, systems analysis, product ideation, early-stage venture development, and human-centered innovation. Actively expanding capacity to scale mission-driven organizations at the intersection of technology, behavioral science, and social impact.
Education
Claremont Graduate University | Dual M.A. — Management (Drucker School of Management) & Transdisciplinary Analysis (emphasis in Applied Social Psychology) | Expected: 2027
- Graduate Certificate in Analysis & Decision-Making, Drucker School of Management
- Focus: Organizational Strategy, Systems Design, Behavioral Decision-Making, Leadership, Innovation & Entrepreneurship
- Applications: Venture Architecture, Tech-Enabled Services, Consumer Behavior, Policy & Organizational Change
The Chicago School of Professional Psychology | B.A. Psychology | December 2024 | 3.75 GPA
- Research: The Impact of Disaffiliating from Absolute Worldviews on Self-Concept (Signature Assignment, supervised by Victor H. Arenas)
- Coursework: Research Methods, Statistics, Neuropsychology, Developmental Psychology, Behavioral Psychology, Cross-Cultural Leadership, Models of Leadership & Leadership Development, Social Work & Social Problems, Ethics
Professional Experience
Founder & CEO | Nickel & Rose Labs LLC | 2023–Present Research & development studio building consumer products, software tools, experiential training systems, and service-based operating models grounded in behavioral science and management strategy.
- Lead the end-to-end development and strategic direction of multiple early-stage ventures across domains including automated home maintenance systems, behavior-based learning programs, experiential content brands, and wellness/design frameworks. Building product roadmaps, operational models, customer experience systems, and go-to-market strategies.
- Apply management science, behavioral research, and systems design to improve product usability, customer engagement, communication workflows, and service delivery. Provide consulting to small businesses seeking structured systemization, operations optimization, and behavior-informed communication strategies.
Owner | Superior Window Cleaning | 2010–2015
- Founded and scaled a service-based business; designed operations, marketing, and training systems.
- Applied behavioral insights to customer engagement and retention, improving service efficiency and revenue.
Project Superintendent | KB Home | June 2021 – January 2023
- Managed full lifecycle of housing project delivery; finished communities 10% ahead of schedule and drove $330k in cost savings through process improvements.
- Implemented process improvements increasing workflow efficiency by 50%.
- Strengthened cross-functional communication through structured conflict resolution and operational systems design.
Law Enforcement Officer & Training Instructor | U.S. Air Force | May 2017 – May 2021
- Enhanced team performance through structured leadership, coaching, and instructional design.
- Designed and delivered training programs; reduced certification timelines by 45%, generating estimated $682k in cost savings.
- Led a 10-member team in readiness, compliance, and tactical instruction.
- Built curricula incorporating resilience psychology and decision-making under stress.
Process Improvement Manager | New Horizon | January 2014 – March 2016
- Developed digital transformation strategies improving departmental coordination and data flow.
- Supported operational decision-making through systems analysis and digital workflow redesign.
Research & Academic Projects
Identity Reconstruction & Major Life Transitions | The Chicago School of Professional Psychology
- Studied self-concept restructuring and social reintegration following disaffiliation from absolute or high-control worldviews.
- Applied social psychological and behavioral frameworks to understand resilience and identity development.
Applied & Transdisciplinary Management Projects | Claremont Graduate University
- Designed systems frameworks for residential home emergency prevention interventions, community engagement strategies, and organizational collaboration models integrating behavioral science with management principles to support strategic planning, organizational collaboration, and scalable intervention design.
Skills
- Management & Strategy: Organizational Design, Operational Systems, Change Management, Decision-Making Frameworks, Leadership Development, Strategic Planning
- Research & Analytics: Qualitative & Quantitative Methods, Program Evaluation, User Research, Survey Design
- Operations & Process Design: SOP Design & Development, Training Systems, Human-Centered Design
- Communication: Cross-Functional Collaboration, Conflict Resolution, Public Speaking, Technical Writing, Executive & Command-Level Briefing
Certifications
- Lean Six Sigma Yellow Belt | Tri-County Career Academy
- OSHA 10-HR General Safety | U.S. Department of Labor
- Certified Trainer | Recreational Off-Highway Vehicle Association
- Good Conduct Medal & Outstanding Performance Recognition | U.S. Air Force